Deliver the Experience Your Customers Deserve
Need help now?
Email us at customer success with any questions or at corporate development for questions regarding integrations and partnerships.
We will respond within one business day.
The First Step to a Better Experience
Dealerships can expect a seamless, simple onboarding experience. No disruption. No downtime. No additional software or hardware. STELLA works with your dealership as it is today. Installation is a simple process.
A benefit of partnering with STELLA is that our team will take the time to help you optimize everything about your phone processes to ensure opcodes are being documented properly and your service bays are being filled for maximum uptime. The team will also help you set achievable goals whether it’s improving connected calls, increasing service appointments or reducing voicemails. The STELLA team will work with you to determine the right place on the phone tree for STELLA based on your dealership’s goals.
The STELLA team will also help you introduce STELLA to your dealership staff and BDC. When STELLA can’t answer a customer’s question, she needs to know who to turn to. Worried about STELLA booking your loaners? STELLA can transfer those calls to your BDC every time. Would you like STELLA to handle all service appointments, but you’d rather your BDC staff work more complex repair requests? That’s not a problem. As your dealership’s confidence in conversational AI grows, these tasks will change. Once STELLA is optimizing your inbound service appointments, your Service and BDC staff can focus their complete attention on customers walking into the dealership or outbound, revenue-generating calls.
Running Smoothly
Once installed, the STELLA Team will test every detail to ensure everything is working properly. When you go live, a dedicated team member will monitor calls and discuss details with your teams as often as needed.
Customers Always Come First
STELLA offers white glove customer service throughout your customer journey. With regular meetings, the STELLA Team will help you make the most of your STELLA experience. From hosting reporting calls to providing you with marketing messaging for your own clients the Customer Success Team is only a phone call - or email - away. Thinking about changing schedulers? The STELLA team can provide the guidance needed to optimize your experience.
If you have any questions, email success@stellaautomotive.com.
Process and Software Optimization
When you work with STELLA, you have access to some of the most experienced automotive technology leaders as well as the world’s most trusted AI scientists. Our data scientists and onboarding teams work closely to evaluate each dealership’s optimal ongoing performance. Our team will inspect every component of your scheduler process and API to ensure your dealership is getting the most value from your investment – in all of your telephony and scheduling products.
Need Technical Support?
Email support@stellaautomotive.com and we will get back to you within one business day.
