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May 31, 2023

Five Takeaways from the “Facts Not Feelings”

Ben Okuka, Head of Product at STELLA Automotive AI, recently sat down with Brooke Furniss, Host of Facts Not Feelings, to discuss how Conversational AI is transforming customer service in automotive dealerships nationwide.

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April 28, 2023

In one week, STELLA participated in four separate events – the 2023 Kain Digital Success Workshop, the Auto Intel Summit, the South East Comptrollers Association Conference, and seminars at Northwood University. Read more to see highlights.

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April 3, 2023

With so many events to choose from, we have selected a few where the STELLA team will speak, sponsor and attend. Don't miss out on the chance to earn $50 and schedule a demo at one of these events!

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March 17, 2023

What is conversational AI? How is it different than what you experience in other industries? How can conversational AI best support retail automotive dealerships? Let’s start by defining what conversational AI really is – and isn’t.

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March 10, 2023

There’s been a lot of conversation about conversational AI this year. By now, you know that conversational AI is artificial intelligence that uses Natural Learning Processes (NLP) and Natural Learning Understanding (NLU) to help machines communicate with people through human-like conversations.

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February 27, 2023

In today’s retail automotive industry, there is no shortage of issues that plague the phone processes and systems of American dealerships. Respected research institutions and call analytics firms have spent years documenting the results that stem from faulty telephone processes within car dealerships. A few highlights include:

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February 20, 2023

You joined the many dealers who signed up at NADA to implement this conversational AI in the dealership’s BDC. Congratulations! The question is, now what? Before launching this powerful new technology in your store, there are a few items to consider, such as:

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February 16, 2023

How can you be sure to get the most benefit from your dealership’s automotive service scheduler?

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February 13, 2023

Going to Dallas? That must mean you’re heading to the automotive industry’s premiere event, NADA, January 26-29, 2023. You’ve likely registered for your badge, booked your flight, and secured your hotel room, but may not be sure how to make the most of your time at the show. Fortunately, you’re in luck. The team at STELLA Automotive AI has some great tips for this year’s attendees.

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February 13, 2023

The word “AI” is used so frequently in automotive that the true definition has gotten lost. Dealers are hearing about artificial intelligence (AI) built into chat tools, email software, digital marketing platforms and recently, in telephone software. But how do you know if what you’re buying is really AI?

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February 13, 2023

Hiring in the United States is a challenge right now – and automotive is no exception. A significant pain point for dealers is hiring for the dealership’s business development center.

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