AutoPilot: Drive Unprecedented Dealership Conquest Growth

Many dealerships still rely mostly on existing customers and reactive inbound leads, which limits true growth. Instead, imagine achieving 127 completed repair orders and 12 vehicle sales in just 3 weeks. Now imagine 88% of those service ROs and 83% of those vehicle sales coming from conquest customers — brand new business.

This isn't a hypothetical; it's the proven power of AutoPilot. STELLA AI and Client Command partnered to develop this solution designed to engage active in-market shoppers you're not currently reaching proactively. This guide explores how it’s a game-changer for dealership conquest growth.

Why Your Dealership Needs AutoPilot

While your DMS and CRM are invaluable for managing existing relationships, they are fundamentally reactive tools. Relying solely on them for growth means you're likely missing out on a vast pool of active, in-market shoppers beyond your current database and struggling to systematically re-engage every lost opportunity at scale.

Traditional manual dealership conquest efforts like cold calls are notoriously inefficient and costly. They demand significant staff hours, often yield inconsistent results, and simply can't scale effectively to capture the full spectrum of potential conquest customers in your market, making true, aggressive growth a constant uphill battle.

Today’s in-market shopper is actively researching, digitally savvy, and often missed by conventional outreach. Allied Market Research has found that 42% of respondents indicate they’d consider switching auto brands if the online experience with their current brand failed to meet expectations. Customers often begin the buying journey online, meaning it’s essential to provide a seamless customer experience. AutoPilot offers you the ability to effortlessly connecting with these high-intent shoppers.

How 2 Industry Leaders Deliver One Seamless Solution

AutoPilot is an integration of two valuable components. Let’s break them down:

Component 1: Client Command's Active Shopper Network® – Pinpointing Opportunity

What it does: It identifies consumers actively shopping for sales and service with unparalleled accuracy, even outside your current database.

Benefit: Access to a stream of high-intent, often conquest, prospects.

Component 2: STELLA Automotive AI's Conversational Intelligence – Converting Interest into Action

What it does: STELLA handles interactions, answers questions, sets appointments (sales and service), and provides actionable insights through voice, text, and web chat.

Benefit: Automated, intelligent, 24/7 qualification and appointment setting.

From In-Market Shopper to Closed Deal

Step 1: Identify

Client Command's Active Shopper Network® flags a high-intent in-market shopper.

Step 2: Engage

We send automated, targeted outreach (such as a personalized text/email based on identified need).

Step 3: Converse and Convert

STELLA AI takes over for two-way conversational engagement, answering queries, qualifying, and seamlessly booking the sales or service appointment.

Step 4: Fulfill and Track

The dealership staff engages the booked appointment. DMS data is then pulled and compared to shopper engagement for clear ROI and insights.

Pilot Program Results

In the pilot program, Autopilot garnered impressive results:

• 127 completed repair orders in 3 weeks.

• 12 vehicle sales in 3 weeks.

• 88% service ROs from conquest customers.

• 83% vehicle sales from conquest customers.

The Advantages of AutoPilot

Implementing AutoPilot can have a profound impact on your dealership’s business:

• True Net-New Growth: Breaking beyond the limitations of your current customer base.

• Maximized Bottom-Line Impact: High ROI due to conquest focus and operational efficiency.

• Enhanced Staff Productivity: Free dealership staff to focus on booked appointments and customer relationships, not cold outreach.

• Improved Market Share: Actively winning customers from competitors.

• Data-Driven Insights: Clear understanding of customer disposition and campaign effectiveness through DMS data comparison.

Why AutoPilot is the Game-Changer Your Dealership Conquest Growth Needs

AutoPilot uniquely combines the best-in-class data insights from Client Command, the optimal communication outreach, and the industry-leading conversational AI technology from STELLA AI. This powerful integration creates a seamless handoff solution that empowers your dealership with resource-efficient tools designed to deliver immediate, measurable results. With AutoPilot, you can streamline operations, enhance customer engagement, and drive sales growth, all while maximizing your team’s productivity.

Get Started with AutoPilot

Discover the AutoPilot difference: Request a demo of the integrated solution.