Pohanka Automotive Group
Geoff Pohanka is Chairman of the Board for the Pohanka Automotive Group, which is 104 years young! Geoff Pohanka recently announced an association with STELLA AI, a groundbreaking phone answering system that uses Automotive Intelligence to enhance the customer experience at the dealership level with their first point of contact. STELLA is an artificial intelligence digital voice assistant that can answer an unlimited number of calls simultaneously, route calls, answer frequently asked questions and book service appointments. “This technology is going to make things easier for our customers, as well as our employees,” stated Pohanka. “In an era where everyone is frustrated by extended hold times on the phone, we are excited about this opportunity for people to get the answers they are looking for quickly and without frustration, which is key to a positive customer experience,” he added.
Geoff Pohanka is a third-generation dealer in the oldest continually operating automotive group in the Washington, DC Metro, with roots dating back to 1919, with his Grandfather, Frank S. Pohanka at the helm. Geoff was preceded by his father, John J. Pohanka, who was a former NADA Chairman and founder of ASE, the National Institute for Automotive Service Excellence. Geoff Pohanka is the current Chairman of the National Automotive Dealers Association for 2023.