Hear what Auto Dealers and Customers say about STELLA
Our Dealers Tell us…
Car Owners enjoy doing business with STELLA.
Listen to the testimonials from real callers.
When Brad Garrett, Parts and Service Director for CardinaleWay Mazda, arrived at the store, he found that the dealership had service scheduling problems due to using multiple software tools for setting appointments.
Banister Automotive Group operates three Nissan and Ford dealerships throughout Virginia and Maryland. Part of the company’s mission statement is to be a dealership group that leads with their hearts -- always treating customers and the community with care, respect and thankfulness.
Jason Aufiero, General Manager of Boch Toyota, recognized that they were missing calls and that customers were complaining about not being able to get through to the dealership to set appointments. He leveraged his third-party BDC to help, but the BDC got too bogged down answering calls that they couldn’t place their expected outbound revenue-generating calls.
Germain Motor Company
Shaun “NIFF” Kniffin, Director of Marketing & Technology for the Germain Motor Company recognized that some stores were experiencing longer than average hold times and a higher percentage of calls that did not reach the intended agents. Without a functioning service BDC some stores were creating bottle necks of callers with multiple attempts from customers trying to reach their designated service advisors to either schedule appointments or receive quick status updates.