FAQ

STELLA is an artificial intelligence digital voice assistant, like Alexa or Siri, but for dealerships’ phones.

STELLA works 24/7/365 – and is the equivalent of hiring an employee at $3/hour, or less. Because there are no per-minute fees, STELLA does not add cost as she handles more of your dealership’s calls.

STELLA is a non-disruptive technology and is simple to deploy and run in your dealership. Your employees will not need to change any processes or spend time learning how to use or manage STELLA.

STELLA answers calls, routes calls, answers frequently asked questions like hours & location, but her biggest skill is her ability to set service appointments over the phone.

STELLA can answer all calls 24/7/365 or serve as an after hours / overflow service.

YES! STELLA can enhance or even replace your IVR tree at Reception. She can transfer calls efficiently by simply asking, "How may I help you". No more listening for what number to press or being transferred to the wrong department.

STELLA offers a flat fee with unlimited calls and minutes on a month-to-month contract.

STELLA is the ultimate business tool, capable of streamlining any business process with speed, security and accuracy – and without friction.

When a customer calls STELLA, she captures the customer’s phone number and finds the customer profile and vehicles. STELLA matches requested service to existing op codes and looks at the shop floor loading and capacity based on transportation types to book an appointment.

Yes! STELLA provides customers with an easy self-service appointment setting appointment service that allows customers to book appointments in less than 2 minutes, saving the customer time and preventing customers having to wait on hold or be sent to voicemails. Current customers rate her as an 8.0 out of 10!

STELLA captures every call. STELLA can handle unlimited calls, not just one at a time. STELLA captures appointments that would normally be missed when calls go unanswered or when your employees are busy, after hours, or on days off. STELLA increases the number of appointments booked for every dealership customer.

Yes! STELLA handles the easy, repeatable, mundane and order-taking tasks and frees up your call center to handle more important calls and make outbound calls.

STELLA works 24 hours a day, seven days a week. She scales as needed to answer multiple incoming calls simultaneously.

STELLA works with any Voice Over IP Phone Systems. Just forward calls to STELLA that you want her to handle. Existing call tracking and recording software works with STELLA.

If a customer requests a live agent, or if STELLA is asked something she can’t answer, she will transfer the call to a live person immediately.

Yes! STELLA calls are all recorded on an app that dealers can use to identify calls handled, appointments scheduled, calls transferred, op-codes tracked and other details on a monthly basis.

STELLA uses its own proprietary AI technology, not a third-party AI service. This enables STELLA to react quickly to customer needs and scale without dependence on a third-party AI partner. STELLA utilizes technology built by its parent company, Telepathy Labs, which is known as an industry leader in conversational AI, and powers multiple solutions for Fortune 100 companies.

The STELLA technology team continues to develop new skills, just like Alexa and Siri. Follow us on LinkedIn to learn more about our news updates!