FAQ

STELLA uses cognitive conversational artificial intelligence to answer phones, talk to customers, and to replace core BDC functions like setting appointments.

STELLA is currently piloting a reception product that replaces the IVR Phone Tree and can route calls to Sales, Service, Parts and other departments.

Yes, your phone system can either ring straight through to STELLA, or you can have STELLA pick up only after a few rings. You don’t need to change your system or your infrastructure.

Yes you can contact one of our sales team to get phone numbers and call samples to test STELLA.

STELLA is a non-disruptive technology and is simple to deploy and run in your dealership. Your employees will not need to change any processes or spend time learning how to use or manage STELLA.

STELLA offers a flat fee with unlimited calls and minutes on a month-to-month contract.

STELLA works 24 hours a day, seven days a week. She can answer unlimited amount of call simultaneously.

STELLA costs less than the cost of hiring an employee at $15/ hour. Additionally, STELLA can handle unlimited calls, not just one at a time. STELLA captures appointments that would normally be missed when calls go unanswered when your employees are busy, after hours, or on days off. Because there are no per-minute fees, STELLA does not add cost as she handles more of your dealership’s calls.

The STELLA SAAS platform is built on its own proprietary AI technology, unlike other companies that use and rely on a third-party service. STELLA can be customized to handle specific dealership requests and needs.

Look for unedited calls. STELLA features real calls not recorded calls that have been edited to remove long pauses.

Any dealership can deploy STELLA. The solution deploys as a Software-as-a-Service, with a private and customized deployment for each of your locations. To engage with the platform, you can simply forward your existing telephone lines to a dedicated phone number that rings STELLA.

STELLA offers a flat fee for unlimited phone calls.

STELLA doesn’t force customers to use her booking services. If a customer requests a live person, is asked something she can’t answer or if she encounters a problem, STELLA will transfer the call to a live person.

STELLA uses its own proprietary AI technology, not a third-party AI service. STELLA utilizes technology built by its parent company, Telepathy Labs, which is known as an industry leader in conversational AI, and powers multiple solutions for Fortune 100 companies.

STELLA provides customers with an easy self-service appointment setting appointment service that allows customers to book appointments in less than 2 minutes, saving the customer time and preventing customers having to wait on hold or be sent to voicemails.

When a customer calls STELLA, she captures the customer’s phone number from the caller ID and finds the customer profile and vehicles. STELLA matches requested service to existing op codes and looks at the shop floor loading and capacity based on transportation types to book an appointment.

STELLA answer calls, route calls, answer frequently asked questions like hours & location, but her biggest skill is her ability to set service appointments over the phone.

STELLA is an artificial intelligence digital voice assistant, like Alexa or Siri, but for dealerships’ phones.

STELLA can answer all calls or serve as an after hours / overflow service. You have total control over STELLA’s deployment. You can set STELLA to answer your service line, only after hours, or you can have STELLA answer calls after 5 rings with no pick up, or any other configuration.

STELLA handles the easy, repeatable, mundane and order-taking tasks and frees up your call center to handle more important calls and make outbound calls.

STELLA works with any Voice Over IP Phone Systems. Just forward calls to STELLA that you want her to handle. Existing call tracking and recording software works with STELLA.