Conversational AI for Your Phones
Support your dealership with a digital voice assistant that answers your phone.
Hire STELLA Today.
STELLA eliminates hold times and answers your customers’ calls in one ring. Your customers can now enjoy the type of service they deserve while your dealership improves CSI and lowers costs. Let your business development center and service advisors do the work you need them to do and let STELLA answer your phones. Enjoy the benefits of conversational AI for automotive.
Service Booking Product
Digital Voice Assistant that manages all inbound service calls
Simultaneously answer multiple calls on the first ring. 24/7/365.
Books, changes, cancels and confirms appointments with zero-manpower.
Books appointments with correct dealer opcodes in Service Scheduler or DMS.
Provides executive dashboards for easy tracking and reporting.
Offers custom dealer greetings and messages.
Recognizes customers through phone numbers.
Transfers calls to emergency roadside assistance or other departments as requested.
Answers frequently asked questions.
STELLA RECEPTION PRODUCT
Engages with customers just like a live receptionist does by providing personalized interactions.
Represents your brand consistently and professionally providing superior customer service resulting in higher CSI scores.
Simultaneously answers calls day and night.
Provides audio and call transcription.
Increases revenue and profitability by capturing previously missed calls and opportunities.
Lowers phone handling costs and operations.
Provides staff with more time to engage in value-added activities.
Boost customer response time by sending audio and transcribed voice messages for prompt processing and response.
Offers voice messages after hours.
No Supervisor Needed
Specify any point in the IVR process for STELLA to answer the calls.
Customize call transfer options based on requests for specific makes, transport types, or services.
Customize opcode mapping based on specific dealer opcodes.
Customize the dealership greeting at the beginning of the call.
Executive dashboard containing at-a-glance results including:
- Total calls handled
- Connection results including booking activity and call statistics
- Customer satisfaction rating
Ability to select and preview performance for previous months.
Multiple drill-down reports featuring disposition details for desired periods of time.
We are a proud member of the Standards for Technology in Automotive Retail (STAR). The goal of STAR is to use non-proprietary technology (IT) standards as a catalyst in fulfilling the business information needs of dealers and manufacturers while reducing the time and effort required to support related activities. STAR develops voluntary industry standards and researches emerging technologies for the benefit of the industry. STAR is considered the leading IT standards organization for Automotive's 17,000+ franchise dealerships.
One Flat Price...
No Long-Term Contract!
STELLA offers true Conversational AI for Automotive without any per-minute charges. STELLA operates with dealerships on a month-to-month basis.
REAL-LIFE SERVICE SCHEDULING CALLS
SERVICE SCHEDULING EXAMPLES
The Voice Assistant for Dealerships that Delivers the Experience your Customers Deserve
It really is a win-win... we are setting more appointments with STELLA and providing a better experience for our customers.
— General Manager, Northeast Dealership