Conversational AI for Your Phones
Support your dealership with a digital voice assistant that answers your phone.
Hire STELLA Today.
STELLA eliminates hold times and answers your customers’ calls in one ring. Your customers can now enjoy the type of service they deserve while your dealership improves CSI and lowers costs. Let your business development center and service advisors do the work you need them to do and let STELLA answer your phones. Enjoy the benefits of conversational AI for automotive.
Service
Receptionist
Answer the Service Telephone lines
Answer the phone after one ring.
Answer every call after work hours and on weekends.
Answer frequently asked questions such as hours of operation, address or location.
Transfer callers to employees or departments as requested.
Transfer to roadside assistance if the caller identifies an emergency that requires immediate assistance.
Answer multiple calls at the same time.
Navigate advanced date/time negotiation, understanding specific dates, days of the week, relative times, and time ranges.
Understand transport type requested (such as drop-off, waiter, loaner, shuttle…)
Capture and deliver after hours voice messages via email providing transcribed text, audio recording, caller name, phone number, and call date and time.
Appointment Setting
and Integrations
Integrate with the Service Scheduler
Book Service Appointments through Scheduler or DMS systems.
Identify all Existing Customers using their Phone Numbers.
Allow Customers to Cancel or Reschedule Appointments.
Create New Profiles for New Customers by Collecting Customer and Vehicle Information.
Access the Service Calendar and Negotiate Appointment Times.
Access Op Codes and Transportation Codes to Match Customer Needs and Preferences for their Appointments.
Configurable
Options
No Supervisor Needed
Specify any point in the IVR process for STELLA to answer the calls.
Customize call transfer options based on requests for specific makes, transport types, or services.
Customize opcode mapping based on specific dealer opcodes.
Customize the dealership greeting at the beginning of the call.
Reporting
Executive dashboard containing at-a-glance results including:
- Total calls handled
- Connection results including booking activity and call statistics
- Customer satisfaction rating
Ability to select and preview performance for previous months.
Multiple drill-down reports featuring disposition details for desired periods of time.
We are a proud member of the Standards for Technology in Automotive Retail (STAR). The goal of STAR is to use non-proprietary technology (IT) standards as a catalyst in fulfilling the business information needs of dealers and manufacturers while reducing the time and effort required to support related activities. STAR develops voluntary industry standards and researches emerging technologies for the benefit of the industry. STAR is considered the leading IT standards organization for Automotive's 17,000+ franchise dealerships.
One Flat Price...
No Long-Term Contract!
STELLA offers true Conversational AI for Automotive without any per-minute charges. STELLA operates with dealerships on a month-to-month basis.
REAL-LIFE SERVICE SCHEDULING CALLS
SERVICE SCHEDULING EXAMPLES
New Customer
Appointment
Existing Customer
Appointment
Simple Call
Transfer
Existing Customer
Appointment
The Voice Assistant for Dealerships that Delivers the Experience your Customers Deserve
It really is a win-win... we are setting more appointments with STELLA and providing a better experience for our customers.
— General Manager, Northeast Dealership
