Answer the Service Telephone lines

• Answer the phone after one ring.
• Answer every call after work hours and on weekends. 
• Answer frequently asked questions such as hours of operation, address or location.
• Transfer callers to employees or departments as requested.
• Transfer to roadside assistance if the caller identifies an emergency that requires immediate assistance.
• Answer multiple calls at the same time.
• Navigate advanced date/time negotiation, understanding specific dates, days of the week, relative times, and time ranges.
• Understand transport type requested (such as drop-off, waiter, loaner, shuttle…)

Integrate with the Service Scheduler

• Book Service Appointments through Scheduler or DMS systems.
• Identify all Existing Customers using their Phone Numbers.
• Allow Customers to Cancel or Reschedule Appointments.
• Allow Customers to Confirm Appointments.
• Create New Profiles for New Customers by Collecting Customer and Vehicle Information.
• Access the Service Calendar and Negotiate Appointment Times.
• Access Op Codes and Transportation Codes to Match Customer Needs and Preferences for their Appointments.

No Supervisor Needed

• Specify any point in the IVR process for STELLA to answer the calls.
• Customize call transfer options based on requests for specific makes, transport types, or services.
• Customize opcode mapping based on specific dealer opcodes.
• Customize the dealership greeting at the beginning of the call.

• Executive dashboard containing call results, customer experience metrics, and service data.
• Drilldown reporting featuring disposition details of booked service appointment calls.
• Drilldown reporting featuring disposition details of reception transfer calls.