The Future of Service Centers
A Look into AI-Enabled Customer Interactions, Engagement & Experiences
Ever wonder what the future of customer service looks like for the automotive industry? What about at your dealership? From EVs and AI, to an ever-evolving list of in-car technology, for most dealership service centers across the country, the future is now. And while the future is different, that doesn’t mean you can’t adapt — especially with STELLA.
Wondering who STELLA is? STELLA is an artificial intelligence digital voice assistant that can answer an unlimited number of calls simultaneously, route calls, answer frequently asked questions and book service appointments. Simply put, STELLA is a revolutionary way to increase the efficiency of your service department while reducing overhead costs.
In this blog, we’ll give you a look at how STELLA’s AI-enabled customer interactions, engagements and experiences can elevate your service department to the next level.
How STELLA Can Help Your Service Department
As consumers, we’re all familiar with the frustration of waiting endlessly on hold for someone to just answer the most basic of questions. As managers, chances are we all have a story about a disgruntled service customer who waited on hold for just a little too long. With STELLA, leave those stories in the past and bring the future of customer service to your service department through AI-enabled customer interactions.
With STELLA on your team, every inbound call gets answered, and we mean every single one. It's like having a super receptionist who never takes a break and can handle an unlimited number of calls simultaneously, route calls, answer FAQs and even book service appointments. When booking an appointment she knows all your opcodes, flows your scheduling rules, transports policies, and delivers a consistent branded dealership experience.
What sets STELLA apart is the personalized customer engagement it offers. It's not your run-of-the-mill automated system that gives canned responses. Instead, STELLA provides tailored communication, carefully engaging with each customer on a personable level. It's all about creating a customer service experience that feels human, even when it's powered by AI.
What does this mean for your customers? Lower hold times, less frustration, and convenient personalized interactions that get them the answers they’re looking for. What does this mean for your service department? Happier customers, happier staff, lower operating costs and better CSI scores — sounds good, right?
Seamless Integration with STELLA
When it comes to integrating new technology into your existing DMS or Scheduler, saying it's overwhelming is an understatement. However, STELLA makes that easy by seamlessly integrating with a long list of existing DMS and Schedulers. Our STELLA Service Booking offering supports the following Schedulers:
- CDK Drive
- Reynolds and Reynolds
With simple, seamless integration into your existing systems, STELLA is able to operate 24/7 with no human oversight, making it an incredibly cost-effective option.
Meet STELLA Today
As the automotive industry embraces the future of technology, incorporating AI into service centers becomes more crucial than ever. With STELLA, your customers will enjoy an unprecedented level of personalized engagement, lower hold times, and convenient appointment bookings. In turn, your service department will benefit from happier employees, reduced operating costs and improved CSI scores. What’s not to love?
Ready to revolutionize the way your service department serves customers? Then it’s time for you to meet STELLA, the smartest AI in automotive. To book your two-minute demo of STELLA, visit us online or give us a call at 727-955-3550 today.
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The STELLA Conversation AI technology is automotive's leading digital assistant.