Revolutionizing Customer Service with STELLA Automotive AI
In the ever-evolving landscape of customer service, we find ourselves in a time where artificial intelligence (AI) is changing the game and offering unprecedented solutions and benefits. At the forefront of this revolution is STELLA Automotive AI, an artificial intelligence digital voice assistant and service receptionist.
Designed to streamline dealership customer service operations and boost customer satisfaction index (CSI) scores, STELLA can answer an unlimited number of calls simultaneously, route calls, answer frequently asked questions and even book service appointments.
Simply put, STELLA serves your customers and helps your employees, all without additional human oversight. And the proof is in the pudding, STELLA's case studies demonstrate a consistent increase in customer satisfaction and dealership efficiency and are a testament to the power of AI in revolutionizing customer service.
In this blog, we'll walk you through a few of these case studies to demonstrate just how beneficial STELLA can be.
Case Study 1: Germain Motor Company
The Germain Motor Company was facing a dilemma familiar to many service departments: their volume of incoming calls was increasing rapidly and were not getting answered quickly enough.
To streamline incoming phone calls, the Germain Motor Company implemented STELLA Automotive AI into their dealer management system. By leveraging STELLA’s ability to answer calls and handle simple customer interactions, Germain Motor Company saw a significant boost in in-person customer interaction without a decline in answered calls and booked appointments.
Not only did STELLA help with daily customer interactions, but it also helped to reduce staff recruitment and retention costs. The success of STELLA with Germain Motor Company isn't unique, your dealership can have it too. All you have to do is schedule your free demo with one of our representatives today.
Case Study 2: Banister Automotive Group
Banister Automotive Group, operating three Nissan and Ford dealerships across Virginia and Maryland, faced the challenge of their staff becoming overwhelmed due to the high volume of incoming phone calls. To address this issue, they chose STELLA because it was able to seamlessly integrate with their existing scheduling tool, Xtime.
The results that Banister Automotive Group witnessed were immediate and impactful. Most notably, they saw a significant improvement in their service advisors' ability to fully focus on providing exceptional customer experience to in-store clients.
On top of that, staff members who were previously responsible for handling inbound calls were able to redirect their time and focus towards more high-value duties, contributing to the overall growth and success of the organization.
With STELLA handling the inbound service appointment calls, Banister Automotive Group was not only able to cut costs in the service department, but they were able to improve customer satisfaction at the same time.
Case Study 3: Boch Toyota
Boch Toyota, under General Manager Jason Aufiero, faced that problem of missing calls and disgruntled customers unable to reach the dealership.
To solve this issue and better serve their loyal customers, Boch Toyota chose STELLA as their solution because of its cognitive reasoning and streamlining capabilities.
Two months after integrating STELLA at Boch Toyota, Jason considers STELLA a game changer. He was quoted as saying, “STELLA offers our customers a seamless experience. Even though it’s automated, STELLA sounds very natural and is able to set appointments very efficiently.”
Not only are costs being reduced and all customer calls being answered, but complaints have declined significantly thanks to STELLA.
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With an increasing list of successes, it is no secret that STELLA Automotive AI is revolutionizing customer service in the automotive industry.
STELLA Automotive AI is not just technology — it's a game-changing customer service tool that's enhancing customer experience, reducing operating costs, improving efficiency, and delivering outstanding results.
As we step into the future, STELLA continues to present a compelling, cost-effective, and efficient solution to the challenges of customer service at the dealership level.
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