When a customer calls STELLA, she captures the customer's phone number from the caller ID and finds the customer profile and vehicles. STELLA matches requested service to existing op codes and looks at the shop floor loading and capacity based on transportation types to book an appointment.
The STELLA SAAS platform is built on its own proprietary AI technology, unlike other companies that use and rely on a third-party service. STELLA can be customized to handle specific dealership requests and needs.
STELLA handles the easy, repeatable, mundane and order-taking tasks and frees up your call center to handle more important calls and make outbound calls.
STELLA doesn't force customers to use her booking services. If a customer requests a live person, is asked something she can't answer or if she encounters a problem, STELLA will transfer the call to a live person.
STELLA offers a flat fee for unlimited phone calls.
STELLA is currently piloting a reception product that replaces the IVR Phone Tree and can route calls to Sales, Service, Parts and other departments.
