STELLA in the news
STELLA™ wins the 2023 AWA Award for Digital Voice Assistant
Tampa, Florida – February 9, 2023 – STELLA Automotive AI, retail automotive’s fastest-growing and award-winning conversational AI technology provider, is now the recipient of the 2023 AWA Award for Digital Voice Assistant.
STELLA is answering phones for a wide spectrum of franchise dealer groups, call centers, service desks, and reception.
The AWA Digital Voice Assistant award recognizes STELLA, the premium conversational AI-enabled voice assistant, for its ability to handle all inbound calls for dealerships- regardless of volume. STELLA ensures a professional customer experience, helps customers quickly get to the right person or department, and schedules customer appointments without any human intervention. STELLA can answer frequently asked questions, book appointments, transcribe voice mail messages and deliver those same messages via email. STELLA provides customers with a professional experience 24 hours a day, 7 days a week at a lower cost than employees or outsourced BDC operations.
“The technology behind STELLA is mind-blowing when you consider all of the ways the software can deal with accents and communication and then also look up the exact vehicles that the customer owns to book the right vehicle with the right op codes,” says Brian Pasch, author and industry leader in automotive marketing strategies, online dealer education, marketing analytics, and digital retailing.
According to Jennifer Sanford, vice president of marketing for STELLA Automotive AI, “The AWA team does their homework. They research the submissions both with dealers and with industry technology experts to ensure that these products offer real and meaningful benefits: improving the consumer experience and creating operational efficiencies. Dealers – and consumers – benefit from their research and findings.”
To learn more about STELLA, dealers can schedule an appointment by calling 727-955-3550 or visiting www.stellaautomotive.com.
About STELLA Automotive AI
STELLA Automotive AI helps dealers with a major pain point which is answering telephones. STELLA is trained to deliver exceptional customer experiences through consistent branding, flawless dialogs, and the collection of essential data. With STELLA, dealerships free up staff to focus on sales and in-dealership service while STELLA handles inbound calls, answers questions, finds and books appointments and takes messages. With a U.S. headquarters in Tampa, Florida, STELLA is powered by Telepathy Labs, Inc, a world-class AI technology provider. For more information, visit our website, like us on Facebook, LinkedIn, Twitter, YouTube, or Instagram.
The AWAs were created in 2008 to recognize the best vendors in automotive digital marketing, primarily focused on websites. Since then, the AWAs have become a benchmark in the automotive industry for recognizing innovative products, now in 20 categories: digital retailing, marketing automation, sales process, dealer websites, digital marketing, SEO and local search, inventory management and merchandising, HR & training, fixed operations, F&I, website merchandising, conversational commerce, video technology, business intelligence tools, reputation management, and our newest categories, automatic payment platforms, digital voice assistants, enterprise retailing, and CDP/MAP technologies. Go to awa.autos to watch video product reviews and demonstrations in all 20 categories, and hear how these products can solve pain points and make a positive impact on dealer operations.
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The STELLA Conversation AI technology is automotive's leading digital assistant.