In this episode of Facts Not Feelings, Brooke Furniss sits down with Ben Okuka, Head of Product at Stella Automotive AI, to learn how conversational AI is transforming the way dealerships interact with customers. Discover the differences between IVR (interactive voice response) and DVA (Digital Voice Assistant), the pros and cons of having a DVA, the most frequently asked question by STELLA’s clients, and much more.

If you want to improve your dealership's customer service and reduce hold times, tune in now to learn how conversational AI can revolutionize your business!

In this episode of Facts Not Feelings, Brooke Furniss sits down with Ben Okuka, Head of Product at Stella Automotive AI, to learn how conversational AI is transforming the way dealerships interact with customers.

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How Conversational AI Is Revolutionizing the Automotive Industry

How Conversational AI is Revolutionizing the Automotive Industry_ Insights from Stella Automotive's Head of Product

Brian Pasch, Founder of PCG Companies and Josselyn Boudett, CEO of STELLA Automotive discuss the advances of using AI to answer calls, on the first ring, in your dealership 24 hours a day! With natural voice processing, consumers can speak as they normally would to a live person and get a better customer experience, higher data capture, and more upselling revenue. Listen to this podcast and learn what new features STELLA has added and what is coming this year.

Brian Pasch, Founder of PCG Companies and Josselyn Boudett, CEO of STELLA Automotive discuss the advances of using AI to answer calls, on the first ring, in your dealership 24 hours a day! 

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AI Comes to Age in Automotive Retail

AI Comes to Age in Automotive Retail.mp4

By Auto Remarketing:
To wrap up our series of podcasts from NADA Show 2023 in Dallas, STELLA Automotive AI Ben Okuka joins the show.

Okuka talks with Cherokee Media Group senior editor Joe Overby about artificial intelligence and how it can help dealers become more efficient.

STELLA Conversational AI is designed to understand natural language and how to derive meaning behind it. STELLA handles routine tasks to help dealers become more efficient. 

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Auto Remarketing Podcast - How AI can help dealers become more efficient.

Auto Remarketing - Ben Okuka.mp4

The 2023 AWAs were filled with exciting products, and BPE is so pleased to be able to recognize STELLA AI for their innovation and commitment to improving our industry.

Brian Pasch awards STELLA the Digital Voice Assistant Award at AWA 2023 in Dallas, Texas.

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Digital Voice Assistant  AWA Award 

AWA 2023.mp4

Ted Ings hosts the Wild West Panel discussion on conversational AI featuring Josselyn Boudett, Founder and CEO of STELLA Automotive AI, Ed Roberts, COO Bozard Ford Lincoln, Shawn Butler, Fixed Ops Director Umansky Automotive Group and Mike Weldon, Fixed Ops Director at Hansel Automotive Group.

Tune in and learn how STELLA supports your service advisors and BDC teams. STELLA AI is a digital voice assistant that eliminates hold times and answers customer calls with just one ring!

Conversational AI for dealership phone lines. Listen to the Fixed Ops Wild West Panel discussion and learn how STELLA can support your team and customers!

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FIXED OPS Roundtable- Wild West

STELLA Automotive AI Panel with Josselyn Boudett Segment V1.mp4

“I’m geeking out with Eric Painter & Brandi Counter on this tech from STELLA Automotive AI that stops callers from waiting on hold when they call your dealership!” – Jennier Suzuki, President of eDealer Solutions. 

Listen in to this episode of DealerTalk with Jennifer Suzuki. Meet Eric Painter and Brandi Counter, both highly experienced working in dealerships and with the tools dealers use to lock-in great client experiences, stay efficient, and improve ROI!

Answering phones while trying to manage customers is a challenge, but it doesn’t have to be!  Tune in to learn how STELLA is helping dealerships answer more phone calls, schedule more appointments and increase CSI scores!

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Dealership Advisors Open Up About Advanced Tech Handling Service & Sales Calls

Jen Suzuki Podcast with Eric & Brandi.mp4

Can AI improve the Human to Human Customer Experience? 
Listen to the FIXED OPS- Dare to Dream industry experts panel to hear what they have to say. Josselyn Boudett, CEO and Founder, STELLA Automotive AI; Shaun "Kniff" Kniffin, Germain Motor Company; Ed Roberts, Bozard Ford Lincoln and Ted Ings discuss Conversational AI and how it improves the Human to Human customer experience. 


How Conversational AI improves the Human to Human Customer Experience. 


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FIXED OPS Roundtable- Dare to Dream

STELLA Automotive AI Panel Segment V3.mp4

Meet Josselyn Boudett, the Founder and CEO of STELLA. She is an OG of AI and after years of experience with the largest companies developing AI, she custom built AI for car dealerships to solve some of their biggest challenges. Tech is evolving and allowing for efficiencies that save in expenses, assist with consistencies and ensure customers are being served immediately. Is AI right for your dealership? Will it elevate your service and sales experiences, revenue and CSI? 🤔 Listen in and see what you think! The consumer gripes are real and holding or pressing a bunch of buttons is old school now. Integrated with CDK, XTime, Affinitiv, MyKarma, Dealer Socket and Techion…more on the way! Dealer Talk with Jen Suzuki Podcast | Jennifer@edealersolution.com | 800-625-1590 | edealersolutions.com.

Is AI right for your dealership? Will it elevate your service and sales experiences, revenue and CSI?  Listen in and see what you think!

Do Best Service & Sales Experiences Include AI? 

Dealer Talk with Jen Suzuki and Josselyn Boudett.mp4

Josselyn Boudett, Founder of STELLA AI, discusses the advanced technology behind STELLA and why now is the perfect time for STELLA in your dealership. STELLA is a digital voice assistant designed specifically for retail automotive.  Tune in to hear more!

Josselyn Boudett, Founder of STELLA AI, discusses the advanced technology behind STELLA and why now is the perfect time for STELLA in your dealership. 

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FIXED OPS Roundtable- The Roaring Twenties

STELLA Automotive AI, Josselyn Boudett Segment V1.mp4

"We are lucky to have really high quality people that care about what we are doing, are in it for the long game and are passionate about delivering AI. People in dealerships are very real, with problems that they want to solve and we can help them! That's why it is so fun to serve this industry!"   - Josselyn Boudett, CEO and Founder of STELLA AI. 

"We are lucky to have really high quality people that care about what we are doing, are in it for the long game and are passionate about delivering AI."
- Josselyn Boudett, CEO and Founder of STELLA AI

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CEO Q&A- What do you love about your job and the automotive industry?

03. What do you love about your job and the automotive industry.mp4

We are receiving, across all brands, a very high satisfaction and high adoption rate to STELLA AI. Customers realize within the first few questions to STELLA that she is listening, can skip steps and change the dialogue depending on what is being said.

We are receiving, across all brands, a very high satisfaction and high adoption rate to STELLA AI.

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CEO Q&A- How do dealership customers respond to STELLA AI?

04. How do dealership customers respond to STELLA.mp4

Josselyn Boudett, CEO and founder of STELLA Automotive AI, shares an example of a dealer group experience with STELLA AI. We had a dealer group come on, 5 dealers at once. Their plan was to test the product for a month to see if their customers would adapt to an AI. They went live on a Friday afternoon and when they came in on Monday, they had over 200 appointments booked!

Josselyn Boudett, CEO and founder of STELLA Automotive AI, shares an example of a dealer group experience with STELLA AI.

STELLA in the news

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