## Silvia Terragni and Bruna Guedes will conduct a workshop on Dialog Breakdown Detection. 

**Zurich, Switzerland - 11 October 2022** -- Telepathy Labs, global provider of AI technology for Fortune 100 businesses, announced that a paper written and presented to COLING 2022 has been accepted for publication and a workshop.

The paper entitled **BETOLD: A Task-Oriented Dialog Dataset for Breakdown Detection** was written by Silvia Terragni, Bruna Guedes, Andre Manso, Modestas Filipavicius, Nghia Khau and Roland Mathis - all members of the Zurich, Switzerland based Telepathy Labs scientific team responsible for the development of the conversational AI platform know as STELLA™.  The workshop will be led by Silvia Terragni and Bruna Guedes in Gyeongju, Republic of Korea.

Senior Vice President of Conversational AI, Vijeta Avijeet says, "the selection for publication and workshop reflects the accomplishments of this talented team. We are proud of our colleagues and look forward to more innovation and discoveries as they build transformative AI technology." 

It is this advanced conversational AI technology that powers STELLA Automotive AI, automotive's leading conversational AI digital voice assistant. STELLA AI is in operation in dealerships across the United States, handing inbound calls, answering questions, and booking appointments. 

"It is time for the world to understand the accomplishments of this talented team. I could not be more proud of their hard work and dedication to science, to Telepathy Labs, to STELLA AI -- and most importantly, to our customers as we configure solutions to solve real-world problems," says Josselyn Boudett, CEO of Telepathy Labs and Founder of STELLA Automotive AI. 


**About STELLA Automotive AI**
[STELLA Automotive AI](www.stellaautomotive.com) helps dealers with a major pain point which is answering telephones. STELLA AI is trained to deliver exceptional customer experiences through consistent branding, flawless dialogs, and the collection of essential data. With STELLA AI, dealers free up staff to focus on sales and in-dealership service while STELLA AI handles inbound calls, answers questions, finds and books appointments and takes messages. With a U.S. headquarters in Tampa, Florida, STELLA AI is powered by Telepathy Labs, Inc, a world-class AI technology provider. For more information, visit our [website](www.stellaautomotive.com), like us on [Facebook](https://www.facebook.com/Stella.Automotive), [LinkedIn](http://www.linkedin.com/company/stella-automotive-ai/), [Twitter](https://twitter.com/StellaforAuto), [YouTube](https://www.youtube.com/channel/UCftR0XbhcnkHMCKVt5yZIUw), or [Instagram](https://www.instagram.com/stella.automotive/). 


**About Telepathy Labs**
Founded in 2016, Telepathy Labs operates a platform of conversation and data management technologies, supplying AI solutions to Fortune 500 Companies around the world. Currently serving customers at the enterprise level in Automotive, Hospitality, Real Estate, Medical and Agriculture, Telepathy Labs helps businesses streamline data, workflow, and complex systems. 



**For Media Inquiries, contact:**

Jennifer Sanford
Vice President of Marketing
[Jennifer.sanford@stellaautomotive.com](mailto:jennifer.sanford@stellaautomotive.com)


Telepathy Labs, global provider of AI technology for Fortune 100 businesses, announced that a paper written and presented to COLING 2022 has been accepted for publication and a workshop. 

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Telepathy Labs Scientists Leading Workshop at COLING 2022



**MCLEAN, VA., September 8, 2022** -- The Standards for Technology in Automotive Retail (STAR), automotive’s leading IT standards organization, announced today the addition of STELLA Automotive AI to its association membership.  

STELLA Automotive AI was founded by Josselyn Boudett, CEO and Chairman of Telepathy Labs, as a way to bring conversational AI technology into retail automotive. Launched at NADA 2022, STELLA AI has expanded rapidly due to increased dealer demand. STELLA AI is currently focused on supporting phone calls and appointment setting in the dealership’s BDC and service departments.

Josselyn Boudett, STELLA AI’s Founder and Chief Executive Officer, noted “There is real interest among retail dealers in using conversational AI.  We are delighted to work with STAR to help identify best practices and utilization of this powerful technology,” says Josselyn Boudett.

STELLA Automotive AI is the recipient of the 2022 AWA Sales Process award and the 2022 First Place Winner of the Kain Shark Tank. Both awards acknowledge STELLA AI’s ability to triage inbound service calls for retail automotive dealerships. The company is also fully compliant with the revised Gramm-Leach-Bliley Act (GLBA) Safeguards Rule issued by the Federal Trade Commission (FTC) earlier this year.  

“STELLA Automotive AI is one of those companies that is bringing a new level of innovation to our industry, by using exponential technologies like AI to change the way a dealership meets the customer experience needs that are demanded in today’s digital economy,” said Rafael Maldonado, chairman of STAR Standard. “We are excited to add STELLA Automotive AI to the membership of STAR and are excited to have their contribution to industry standards.”


**About STELLA Automotive AI**
[STELLA Automotive AI](https://www.stellaautomotive.com/) helps dealers with a major pain point which is answering telephones.  STELLA AI is trained to deliver exceptional customer experiences through consistent branding, flawless dialogs, and the collection of essential data.  With STELLA AI, dealerships free up staff to focus on sales and in-dealership service while STELLA AI handles inbound calls, answers questions, finds and books appointments and takes messages.  With a U.S. headquarters in Tampa, Florida, STELLA AI is powered by Telepathy Labs, Inc, a world-class AI technology provider.  For more information, visit our [website](https://www.stellaautomotive.com/), like us on [Facebook](https://www.facebook.com/Stella.Automotive), [LinkedIn](https://www.linkedin.com/company/stella-automotive-ai/), [Twitter](https://twitter.com/StellaforAuto), [YouTube](https://www.youtube.com/channel/UCftR0XbhcnkHMCKVt5yZIUw) or [Instagram](https://www.instagram.com/stella.automotive/).   
 
**About STAR**
Standards for Technology in Automotive Retail [STAR](https://www.starstandard.org/index.php) is a nonprofit organization whose members include dealers, original equipment manufacturers, retail system providers, and automotive-related industry organizations. STAR uses non-proprietary technology (IT) standards as a catalyst in fulfilling the business information needs of dealers and manufacturers while reducing the time and effort required to support related activities. Collectively, STAR develops industry standards and emerging technologies for the benefit of retail automotive dealers. Incorporated in 2001, STAR defines industry standards for automotive retail, standard architecture that supports global data interoperability, and standardizes the dealership IT infrastructure. To learn more about joining STAR, contact the team directly or follow the latest updates on [LinkedIn](https://www.linkedin.com/company/starstandard/).

 
For Media Inquiries, contact: 
Jennifer Sanford 
Vice President of Marketing 
Jennifer.Sanford@stellaautomotive.com 



Leader in conversational AI technology aligns with STAR to modernize retail automotive business processes nationwide.

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STELLA™ Automotive AI Joins Leading Automotive Standards Association, STAR

Vice President of U.S. Dealer Sales, Sherri Eidenberg, hires industry veterans to oversee growth 

**Tampa, Florida – August 8, 2022** -- STELLA Automotive AI, provider of high-end conversational AI technology, announced the hiring of several key automotive veterans to expand the company’s client fulfillment capabilities. 

Sherri Eidenberg, Vice President of U.S. Dealer Sales, has brought on ten additional automotive technology experts to help STELLA Automotive meet market demand, which has been strong and growing since the market launch in March 2022.  

### National Sales Team:
- **Eric Painter** – National Director of Sales - Eric comes from CarGurus and Cox Automotive where he led teams in launching and implementing multiple industry software solutions, including Instant Cash Offer. 

- **Ron Smith** – National Director of Sales - Ron has spent his life in the automotive industry, most recently with Cox Automotive.  His passion for his dealership colleagues is matched by his knowledge and understanding of the automotive market and dealer process optimization.

- **Nick Underwood** – National Director of Sales - Nick has spent five years working in disruptive technology, most recently with Tekion. Prior to that, Nick worked at Xtime and spent ten years in retail automotive. Nick’s experience gives him a deep understanding of the impact of technological evolution on the future of the automotive industry.


### Dealer Logistics Team:
- **Brandi Counter** –Director of Dealer Logistics – Brandi started her career in a dealership and moved into a consultant position within Cox Automotive where she honed her skill set to optimize dealer investments in Marketing and Fixed Operations. 

- **Chris Trehern** –Director of Dealer Logistics – Chris comes to STELLA from Cox Automotive where she partnered with dealers for over 10 years in the Southeast market.  Most recently, Chris successfully launched their Instant Cash Offer solution, giving her valuable insights in the Fixed Operations department. 

- **Josh Capps** –Director of Dealer Logistics – Josh comes to STELLA from Cox Automotive and LivePerson where he led teams and assisted the Product team in optimizing the dealer experience and customer satisfaction. 

- **Natalie Fox** –Director of Dealer Logistics – Natalie has a strong understanding of how dealers can optimize their market impact. This expertise proved invaluable when working with top tier OEM clients.  She comes to us from Friendemic where she managed their OEM relationships. 

- **Patrick Steeves** –Director of Dealer Logistics – Patrick brings extensive knowledge of dealer market trends as well as operational improvements from his previous positions with LivePerson and Reunion Marketing. 

- **Terin Burks** – Director of Dealer Logistics – Terin comes from a background in automotive texting solutions with LivePerson, where she helped dealers find new ways to provide exceptional service to their customers. 

- **Matt DeBusk** – Project Manager - Matt comes to STELLA from LivePerson where he worked with industry partners and OEMs to build standards and collaborative business relationships.  His sales background includes managing sales teams for a multi-vertical CRM platform. 

STELLA AI answers the telephone solving a huge problem for dealers overwhelmed by staffing shortages.  STELLA AI is similar to Alexa® or Siri ®.  It speaks natural language and is smart and easy to converse with.  The product doesn’t require any supervision and is easy to install and operate. 

_“We are committed to serving our customers and taking some of the workload off of dealer staff so they can focus on their customers,”_ says Josselyn Boudett, CEO and Founder. _"Sherri is laser focused on helping dealers and is building a world-class team that dealers can trust."_

_"Demand for STELLA AI is extremely high.  We plan to expand further in the months to come.  It is a pleasure to deliver a product that saves money and really helps our customers",_ says Sherri Eidenberg. For more information about how the STELLA AI digital voice assistant can empower your dealership, please contact us at 727-955-3550. 



### About STELLA Automotive AI
STELLA Automotive AI helps dealers with a major pain point which is answering telephones.  STELLA AI is trained to deliver exceptional customer experiences through consistent branding, flawless dialogs, and the collection of essential data.  With STELLA AI, dealerships free up staff to focus on sales and in-dealership service while STELLA AI handles inbound calls, answers questions, finds and books appointments and takes messages.  With a U.S. headquarters in Tampa, Florida, STELLA AI is powered by Telepathy Labs, Inc, a world-class AI technology provider.  For more information, visit our [website](https://www.stellaautomotive.com/), like us on [Facebook](https://www.facebook.com/Stella.Automotive), [LinkedIn](https://www.linkedin.com/company/stella-automotive-ai/), [Twitter](https://twitter.com/StellaforAuto), [YouTube](https://www.youtube.com/channel/UCftR0XbhcnkHMCKVt5yZIUw) or [Instagram](https://www.instagram.com/stella.automotive/).   
 
 
For Media Inquiries, contact: 
Jennifer Sanford 
Vice President of Marketing 
Jennifer.Sanford@stellaautomotive.com 



Vice President of U.S. Dealer Sales, Sherri Eidenberg, hires industry veterans to oversee growth .

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STELLA™ Automotive AI expands customer onboarding and acquisition teams

New Vice President of U.S. Dealer Sales adds important industry expertise to the STELLA leadership team

**Tampa, Florida – June 21, 2022** -- STELLA Automotive AI, provider of high-end conversational AI technology, announced that Sherri Eidenberg has joined the executive team as Vice President of U.S. Dealer Sales.  

Demand for AI Solutions is at an all-time high as automotive dealers struggle with access to talent while experiencing high inbound telephone traffic.  Uniquely positioned to answer automotive dealership telephones, STELLA Automotive AI is committed to help retail automotive dealers deploy transformative AI technology.

“We aligned early with dealers to help them solve real problems,” says Josselyn Boudett, CEO and Founder.   “Sherri’s high energy and focus on customer success reflect our brand well.  Her agile leadership will help us develop a single, cohesive customer support program designed to deliver exemplary support and help dealers transform their call centers.”

Sherri has experience with new product introduction in automotive and is passionate about bringing workable technology to dealers. Sherri has over twenty years of experience leading sales teams including leadership roles at both Live Person and COX Automotive.  

_“I am excited about the opportunity to build a sales and account management organization that can support dealers adopting this multi-intelligent conversational digital assistant. The technology is cutting edge.  STELLA is an indispensable tool for dealers. It is a pleasure to work alongside world-renowned scientists and industry veterans,”_ says Sherri Eidenberg.

#### About STELLA Automotive AI
STELLA Automotive AI helps dealers with a major pain point which is answering telephones.  STELLA is trained to deliver exceptional customer experiences through consistent branding, flawless dialogs, and the collection of essential data.  With STELLA, dealers free up staff to focus on sales and in-dealership service while STELLA handles inbound calls, answers questions, finds and books appointments and takes messages.  With a U.S. headquarters in Tampa, Florida, STELLA is powered by Telepathy Labs, Inc, a world-class AI technology provider.    For more information, visit our website, like us on Facebook, LinkedIn, Twitter, YouTube or Instagram.   

#### About Telepathy Labs
Founded in 2016, Telepathy Labs operates a platform of conversation and data management technologies, supplying AI solutions to Fortune 500 Companies around the world.  Currently serving customers at the enterprise level in Automotive, Hospitality, Real Estate, Medical and Agriculture, Telepathy Labs helps businesses streamline data, workflow and complex systems. 

**For Media Inquiries, contact:**
Jennifer Sanford
Vice President of Marketing
Jennifer.sanford@telepathy.ai



New Vice President of U.S. Dealer Sales adds important industry expertise to the STELLA leadership team.

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STELLA™ Automotive AI accelerates growth with the addition of automotive industry veteran Sherri Eidenberg

## Dealer Vote Solidifies STELLA Technology As Leading Innovator

Tampa, Florida – April 22, 2022 -- STELLA Automotive AI, provider of high-end conversational AI technology for automotive dealerships, was selected by automotive dealers as the winner of the 5th Kain Automotive Shark Tank Contest. [STELLA](/) is proud to be the recipient of this prestigious award during its first year in Automotive. It’s especially poignant since this is an award selected by dealership employees themselves.

The 17th Kain Automotive Client and Friends [Workshop](https://kain.auto/kain-workshop-22), held in Lexington, KY this week, featured automotive dealerships from coast to coast and several innovative technology providers. This two-and-a-half-day event brings together OEM representatives, thought leaders and automotive retail solution providers to accelerate success across the industry. Seven new technologies were nominated and evaluated by industry experts prior to the event.  Three were invited to make a pitch to the dealers onsite. Each candidate featured in the Shark Tank, sponsored by [The Presidio Group](https://thepresidiogroup.com/), received seven minutes to demonstrate their product’s capabilities. Audience members then voted on which product was the most innovative for their dealerships. According to David Kain, “each of the businesses originally nominated offers dealers incredible value.  We were excited to see so many impressive ideas make it into an actionable, executable format. STELLA won the day with their sophisticated but simple solution to empowering BDC teams to be more effective.”

With cognitive reasoning and the ability to streamline repetitive customer communication needs, STELLA stood out among the competition. Both franchise and independent automotive dealers can modernize their business processes and lower expenses while consistently offering high caliber customer experiences. Due to industry demand ahead of its official launch, STELLA Automotive AI became operational in dozens of dealerships nationwide this spring. “On behalf of the entire technology team behind STELLA, we are honored to receive this award and delighted that dealers are embracing and succeeding with our conversational AI platform. The best is yet to come!” says Josselyn Boudett, founder and CEO of STELLA Automotive AI.  

Automotive dealers that missed the Kain Automotive Client and Friends Workshop will be able to experience STELLA in action in May at Digital Dealer in Tampa, Florida and at the annual Digital Marketing Strategies Conference in Napa, California. 

### About STELLA Automotive AI
STELLA Automotive AI empowers automotive dealerships to deliver exceptional customer experience through the use of transformative conversational AI technology.  STELLA handles inbound calls, answers questions, finds and books appointments, watches phone lines and takes messages. STELLA is powered by Tiger Sharp AI developed by Telepathy Labs, Inc, a world-class AI technology provider.  With a U.S. headquarters in Tampa, Florida, STELLA helps U.S. dealers increase communication engagement, service appointments and customer satisfaction while saving thousands of hours in management and overhead costs.  For more information, visit our website, like us on [Facebook](https://www.facebook.com/Stella.Automotive), [LinkedIn](http://www.linkedin.com/company/stella-automotive-ai/), [Twitter](https://twitter.com/StellaforAuto), [YouTube](https://www.youtube.com/channel/UCftR0XbhcnkHMCKVt5yZIUw), or [Instagram](https://www.instagram.com/stella.automotive/). 


#### About Telepathy Labs
Founded in 2016, Telepathy Labs operates a platform of speech, voice, and semantic technology, supplying AI solutions to Fortune 100 Companies around the world.  Currently serving customers at the enterprise level in Automotive, Hospitality, Real Estate and Heavy Equipment, Telepathy Labs helps businesses streamline data, workflow, and complex systems. For more information, visit our website [https://Telepathy.ai](https://telepathy.ai).

**For Media Inquiries, contact:**

Jennifer Sanford
Vice President of Marketing
[Jennifer.sanford@stellaautomotive.com](mailto:jennifer.sanford@stellaautomotive.com)


STELLA Automotive AI, provider of high-end conversational AI technology for automotive dealerships, was selected by automotive dealers as the winner of the 5th Kain Automotive Shark Tank Contest. STELLA is proud to be the recipient of this prestigious award during its first year in Automotive. It’s especially poignant since this is an award selected by dealership employees themselves.

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STELLA™ Automotive AI Wins Prestigious Automotive Award

## STELLA Automotive AI wins the 2022 AWA Award in the category of Sales Process.

Tampa, Florida – March 15, 2022 – STELLA Automotive AI, a division of Telepathy Labs, announces the receipt of the AWA Award for Sales Process.  

The AWA Sales Process award recognizes STELLA, the conversational AI-enabled voice assistant, for its ability to handle all inbound calls for the dealership, both for Sales and Service.  This ensures a professional customer experience, helps customers quickly get to the right person or department, and schedules customers for appointments with no human intervention.  STELLA can answer frequently asked questions, book appointments, transcribe messages and deliver them via email or text. STELLA provides customers with a professional experience 24 hours a day, 7 days a week at a lower cost than employees or outsourced BDC operations.

STELLA is in market and answering phones for a wide spectrum of dealer groups, handling call centers, service desks, and even receptionist roles.

“STELLA’s platform is a perfect match for the needs of dealers all across the country,” says Brian Pasch, author and industry leader in automotive marketing strategies, online dealer education, marketing analytics, and digital retailing.

According to Jennifer Sanford, vice president of marketing for STELLA Automotive AI, “This recognition is meaningful because the AWA process allows vendors of all sizes to participate.  The AWA team researches the submissions both with dealers and with tech experts to ensure that these awards offer real and meaningful benefit: improving the consumer experience, creating operational efficiencies, and bringing true transparency to marketing.”

To learn more about STELLA AI, dealers can schedule an appointment by calling 727-955-3550 or visiting [www.stellaautomotive.com](www.stellaautomotive.com).

### About STELLA Automotive AI
STELLA Automotive AI empowers automotive dealerships to deliver exceptional customer experience using transformative conversational AI technology. STELLA is a multi-intelligent voice assistant and handles inbound calls, answers questions, finds and books appointments. STELLA is a SAAS platform powered by Tiger Sharp AI developed by Telepathy Labs, Inc, a world-class AI technology provider. With a U.S. headquarters in Tampa, Florida, STELLA helps U.S. dealers increase communication engagement, service appointments and customer satisfaction while saving thousands of hours in management and overhead costs. For more information, visit our website, like us on [Facebook](https://www.facebook.com/Stella.Automotive), [LinkedIn](http://www.linkedin.com/company/stella-automotive-ai/), [Twitter](https://twitter.com/StellaforAuto), [YouTube](https://www.youtube.com/channel/UCftR0XbhcnkHMCKVt5yZIUw), or [Instagram](https://www.instagram.com/stella.automotive/). 


#### About Telepathy Labs
Founded in 2016, Telepathy Labs operates a platform of speech, voice, and semantic technology, supplying AI solutions to Fortune 100 Companies around the world.  Currently serving customers at the enterprise level in Automotive, Hospitality, Real Estate and Heavy Equipment, Telepathy Labs helps businesses streamline data, workflow, and complex systems. For more information, visit our website [https://Telepathy.ai](https://telepathy.ai).

#### About AWA
The AWA awards were created in 2008 by Brian Pasch to recognize the best vendors in automotive digital marketing. Since then, the AWAs have become a benchmark in the automotive industry for recognizing innovative products in digital retailing, marketing automation, sales process, dealer websites, digital marketing, fixed operations, F&I, training, website merchandising, conversational commerce, business intelligence tools, video technology, OTT, and reputation management. Brian Pasch, Founder of PCG Companies and Brian Pasch Enterprises (BPE), has been actively involved with automotive franchise dealers since 2005. Brian has authored nine bestselling books for the automotive industry, is an active conference speaker, 20 Group presenter, and coach to both dealers and members of the vendor community. 


**For Media Inquiries, contact:**

Jennifer Sanford
Vice President of Marketing
[Jennifer.sanford@stellaautomotive.com](mailto:jennifer.sanford@stellaautomotive.com)


STELLA Automotive AI wins the 2022 AWA Award in the category of Sales Process.

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BIG WIN for STELLA Automotive AI at the 2022 AWAs!

## STELLA Receptionist manages all inbound phone calls 

Today STELLA Automotive AI, a division of Telepathy Labs, announced the launch of STELLA Receptionist to complement the company’s Service Booking product. The conversational AI-enabled voice assistant can handle all inbound calls for Sales and Service - ensuring that customers quickly get to the right person or department.  STELLA Receptionist can also answer frequently asked questions, book appointments, transcribe messages and deliver them via email or text. STELLA Receptionist provides customers with a professional experience 24 hours a day, 7 days a week at a lower cost than employees or outsourced BDC operations.

STELLA Automotive AI launched its first automotive pilot in March 2021 with a service booking multi-layered intelligent voice assistant. Dealerships found STELLA’s capability to simultaneously answer multiple service calls beneficial to their front-line staff, enabling employees to serve in-dealership customers while the BDC focuses on outbound calls. As the product matured, dealerships asked to deploy STELLA at the reception desk to handle all incoming calls.

With its ability to assimilate and curate information quickly, STELLA added receptionist skills related to managing customer sales needs. STELLA Receptionist is simple to deploy, seamlessly integrates with existing VoiP phone systems and manages the entire phone system. Unlike traditional IVR Phone systems which prompt customers to press “1 for sales, 2 for service”, STELLA simply asks, “How can I help you?”
STELLA Receptionist "learns" with each customer conversation -- becoming better day by day. According to Josselyn Boudett, “STELLA Receptionist is the foundation upon which STELLA Automotive AI will build. It is the first in a series of product launches that will continue to evolve to match retail automotive dealership needs.” 

STELLA provides an improved customer experience through consistent processes, and reduces the time managers would designate to hiring, managing, and training BDC staff. “Installation is simple, requiring only a day or two to get started.  I have seen an immediate improvement in our teams’ productivity without any additional time investment in managing the software. STELLA shows up every day and doesn't call out sick” says Adam Smith of Empire Automotive Group.  

To learn more about STELLA Receptionist and STELLA Service Booking, dealers can schedule an appointment by calling 727-955-3550 or visiting [www.stellaautomotive.com](/products_and_services#schedule)

STELLA will be at booth #6751N at NADA 2022, March 10-13, 2022, in Las Vegas, NV. Product demonstrations are available for scheduling at: [www.stellaautomotive.com/NADA2022](/nada2022). 

### About STELLA Automotive AI
STELLA Automotive AI empowers automotive dealerships to deliver exceptional customer experience using transformative conversational AI technology. STELLA is a multi-intelligent voice assistant and handles inbound calls, answers questions, finds and books appointments. STELLA is a SAAS platform powered by Tiger Sharp AI developed by Telepathy Labs, Inc, a world-class AI technology provider. With a U.S. headquarters in Tampa, Florida, STELLA helps U.S. dealers increase communication engagement, service appointments and customer satisfaction while saving thousands of hours in management and overhead costs. For more information, visit our website, like us on [Facebook](https://www.facebook.com/Stella.Automotive), [LinkedIn](http://www.linkedin.com/company/stella-automotive-ai/), [Twitter](https://twitter.com/StellaforAuto), [YouTube](https://www.youtube.com/channel/UCftR0XbhcnkHMCKVt5yZIUw), or [Instagram](https://www.instagram.com/stella.automotive/). 


#### About Telepathy Labs
Founded in 2016, Telepathy Labs operates a platform of speech, voice, and semantic technology, supplying AI solutions to Fortune 100 Companies around the world.  Currently serving customers at the enterprise level in Automotive, Hospitality, Real Estate and Heavy Equipment, Telepathy Labs helps businesses streamline data, workflow, and complex systems. For more information, visit our website [https://Telepathy.ai](https://telepathy.ai).

**For Media Inquiries, contact:**

Jennifer Sanford
Vice President of Marketing
[Jennifer.sanford@stellaautomotive.com](mailto:jennifer.sanford@stellaautomotive.com)

Today STELLA Automotive AI, a division of Telepathy Labs, announced the launch of STELLA Receptionist to complement the company’s Service Booking product. The conversational AI-enabled voice assistant can handle all inbound calls for Sales and Service - ensuring that customers quickly get to the right person or department.  STELLA Receptionist can also answer frequently asked questions, book appointments, transcribe messages and deliver them via email or text. STELLA Receptionist provides customers with a professional experience 24 hours a day, 7 days a week at a lower cost than employees or outsourced BDC operations.

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STELLA™ Automotive AI launches comprehensive digital voice assistant

## Artificial Intelligence Empowering Retail Automotive Dealerships


**Tampa, Florida – February 1, 2022** -- Telepathy Labs, global provider of AI technology for Fortune 100 businesses, announced the launch of [STELLA Automotive AI](/) for retail automotive. STELLA uses a high-end multi-layered intelligent conversational AI technology with cognitive reasoning to streamline repetitive customer communication needs. This allows both franchise and independent car dealers to modernize their business processes and lower expenses, while offering a high caliber customer experience.

Known for building global custom intelligence applications with scalable frameworks, Telepathy Labs stepped into the automotive retail market in late 2020. The company realized they could simplify the service booking process, allowing dealership customers to easily set, confirm or change appointments through proactive and personalized voice calls.  The resulting product became STELLA Service Booking.


STELLA Service Booking picks up the call on the first ring- identifying callers by their phone numbers to anticipate the vehicle needing service.  By maintaining context based on customer histories, STELLA can resolve issues quickly, reducing call times. For those needing additional assistance, STELLA can transfer calls to a dealership employee.
Telepathy Labs partnered with Bayside BMW in March 2021 to curate intelligence offerings for the service drive with STELLA Service Booking.  Bayside BMW consistently ranks in the top 10 BMW dealerships nationwide. With STELLA’s help, the dealership schedules over 400 service appointments per month. Doug Foss, general manager of Bayside BMW says, “At first, we were worried that customers wouldn’t like talking to an AI.  Also, being in the NYC suburbs means our demographic includes a melting pot of nationalities and accents – even our own staff sometimes has difficulty understanding what our customers are saying.”


Less than a year later, STELLA manages over 60% of the dealership’s BDC service calls, enabling the store’s representatives to focus their skills on outbound calls and important customer issues. “Customer satisfaction with STELLA is higher than we expected, with over 75% rating STELLA calls at the 9-10 level.” says Foss. 

Due to industry demand ahead of its official launch, STELLA Automotive AI is operational in dozens of franchised dealerships. According to founder and CEO, [Josselyn Boudett](https://www.linkedin.com/in/boudett/), “Our technology has been in development for five years. This past year proved that STELLA can transform the automotive consumer experience while simultaneously improving the dealership’s bottom line.  We continue to invest in our infrastructure as we position STELLA for further growth and advancement in 2022.”

The company is growing at a rapid pace, hiring in every department to meet demand.  To hone the product’s capabilities for dealer-specific needs, Telepathy Labs hired [Hunter Swift](https://www.linkedin.com/in/hunterswift/), 20-year veteran of automotive CRM and digital marketing technology, as the vice president of product.  [Jennifer Sanford](https://www.linkedin.com/in/jennifersanford/), with ten years of experience marketing automotive retail software, was hired as vice president of marketing and industry relations to lead the company’s marketing efforts. 

To learn more about STELLA AI, dealers can schedule an appointment by calling 727-955-3550 or visiting [www.stellaautomotive.com](/).  

STELLA will be at booth #6751N at NADA 2022, March 10-13, 2022, in Las Vegas, NV. Product demonstrations are available for scheduling at: [www.stellaautomotive.com/NADA2022.](/nada2022) 

### About STELLA Automotive AI
STELLA Automotive AI empowers automotive dealerships to deliver exceptional customer experience using transformative conversational AI technology. STELLA is a multi-intelligent voice assistant and handles inbound calls, answers questions, finds and books appointments. STELLA is a SAAS platform powered by Tiger Sharp AI developed by Telepathy Labs, Inc, a world-class AI technology provider. With a U.S. headquarters in Tampa, Florida, STELLA helps U.S. dealers increase communication engagement, service appointments and customer satisfaction while saving thousands of hours in management and overhead costs. For more information, visit our website, like us on [Facebook](https://www.facebook.com/Stella.Automotive), [LinkedIn](http://www.linkedin.com/company/stella-automotive-ai/), [Twitter](https://twitter.com/StellaforAuto), [YouTube](https://www.youtube.com/channel/UCftR0XbhcnkHMCKVt5yZIUw), or [Instagram](https://www.instagram.com/stella.automotive/). 


#### About Telepathy Labs
Founded in 2016, Telepathy Labs operates a platform of speech, voice, and semantic technology, supplying AI solutions to Fortune 100 Companies around the world.  Currently serving customers at the enterprise level in Automotive, Hospitality, Real Estate and Heavy Equipment, Telepathy Labs helps businesses streamline data, workflow, and complex systems. For more information, visit our website [https://Telepathy.ai](https://telepathy.ai).

**For Media Inquiries, contact:**

Jennifer Sanford
Vice President of Marketing
[Jennifer.sanford@stellaautomotive.com](mailto:jennifer.sanford@stellaautomotive.com)

Telepathy Labs, global provider of AI technology for Fortune 100 businesses, announced today the launch of STELLA Automotive AI for retail automotive dealerships. STELLA uses a high-end multi-layered intelligent conversational AI technology with cognitive reasoning to streamline repetitive customer communication needs. This allows both franchise and independent car dealers to modernize their business processes and lower expenses, all while offering a high caliber customer experience.

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